ScientiFIX LLC — Terms & Conditions
Updated: Oct 2026
1. Applicability and Definitions
1.1 These Terms and Conditions ("Terms") govern all services, repairs, calibrations, maintenance, parts, and equipment sales provided by ScientiFIX LLC ("ScientiFIX," "we," "us") to any customer or buyer ("Customer"), whether ordered by quotation, purchase order, invoice, website, online marketplace (including eBay), email, or verbal request.
1.2 "Services" means repair, diagnosis, calibration, preventive maintenance, refurbishment, installation, and related labor, whether performed in our shop, on site, or remotely. "Equipment" means any instrument, part, accessory, or tool sold by ScientiFIX.
1.3 Equipment is sold as one of: New, Certified Pre-Owned, Refurbished, Used, or For Parts/Not Working. The condition of each item is stated in the listing, quotation, invoice, or other written communication. Refurbished and Certified Pre-Owned equipment has been inspected, serviced, and/or repaired to restore function and may show signs of prior use.
2. Quotations and Authorization
2.1 Quotations are valid for [30] days from issue unless stated otherwise. Quoted repair prices are estimates based on the information available at the time; hidden faults may be found once work begins.
2.2 If additional work or parts beyond the authorized amount are required, ScientiFIX will contact the Customer for approval before proceeding. Work stops until approval is received.
2.3 Evaluation and diagnostic time is billable at our standard rates. If the Customer declines the repair after evaluation, the evaluation fee and any return shipping are due.
2.4 Turnaround times are estimates only and depend on parts availability and workload. ScientiFIX is not liable for delays.
3. Payment
3.1 Services: Payment is due upon completion of service unless other terms (e.g., Net 30 on an approved purchase order) are agreed in writing.
3.2 Equipment sales: Full payment is required before shipment or pickup unless otherwise agreed in writing.
3.3 Balances not paid when due are subject to a late charge of [1.5]% per month (or the maximum permitted by law, if lower) and reasonable collection costs. ScientiFIX may suspend work, shipments, or warranty coverage on accounts with overdue balances.
3.4 Title to equipment and replaced parts passes to the Customer only upon receipt of full payment. Parts removed during repair become ScientiFIX property unless the Customer requests their return before work begins.
4. Unclaimed Equipment
4.1 Customer-owned equipment must be picked up, or return shipping arranged, within [30] days of notice that work is complete or that a repair was declined. Storage fees of [$X] per item per month may apply after that period.
4.2 Equipment left unclaimed or unpaid for [90] days after written notice to the Customer's last known address or email may be considered abandoned and may be sold or disposed of to recover outstanding charges, to the extent permitted by Connecticut law.
5. Condition of Equipment Sold
5.1 Unless a warranty is stated in writing on the invoice or sales agreement, all equipment is sold AS IS, WITH ALL FAULTS.
5.2 ScientiFIX makes no guarantee regarding cosmetic condition, prior usage history, remaining manufacturer service life, or future availability of OEM parts, software, or support.
6. Limited Warranty
6.1 Services: Services and parts installed by ScientiFIX are warranted free of defects in workmanship and materials for 30 days from the invoice date, unless a different period is stated in writing.
6.2 Equipment: Equipment carries a warranty only if one is stated in writing on the invoice or sales agreement. If no period is specified, the warranty is 30 days from the date of delivery.
6.3 Warranty coverage is limited to defects directly related to work, parts, or refurbishment performed by ScientiFIX, as determined by a ScientiFIX technician.
6.4 Remedy: ScientiFIX will, at its discretion, repair, replace, or refund the price of the defective service or item. This is the Customer's sole and exclusive remedy. Warranty repairs do not extend the original warranty period.
6.5 Warranty claims must be made in writing within the warranty period. Unless otherwise agreed, warranty work is performed at the ScientiFIX facility, and the Customer is responsible for shipping to ScientiFIX.
7. Warranty Exclusions
The warranty does not cover:
Normal wear, age-related degradation, or consumables (e.g., seals, filters, lamps, fuses, batteries, tubing, rotors subject to life limits)
Misuse, abuse, accident, improper installation, or operation outside the manufacturer's specifications
Environmental conditions, including temperature, humidity, vibration, contamination, corrosion, or power surges and other electrical damage
Lack of required maintenance or calibration
Cosmetic defects
Modifications or repairs by anyone other than ScientiFIX
Components or design aspects not serviced, replaced, or refurbished by ScientiFIX
Equipment relocated or reinstalled by the Customer without ScientiFIX involvement, where the move caused the fault
8. Disclaimer of Other Warranties
EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED IN WRITING UNDER SECTION 6, SCIENTIFIX DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No employee, agent, or representative may extend or modify any warranty except in writing signed by an officer of ScientiFIX.
9. Shipping and Risk of Loss
9.1 Equipment shipped by ScientiFIX is packaged with care. Risk of loss passes to the Customer when the shipment is handed to the carrier, unless otherwise agreed in writing.
9.2 The Customer must inspect shipments on receipt and report any shipping damage within 48 hours, with photos. Original packaging must be kept for carrier inspection. ScientiFIX may assist with claims but may require the Customer to file directly with the carrier.
9.3 Equipment sent to ScientiFIX for service travels at the Customer's risk. The Customer is responsible for adequate packaging and insurance.
10. Returns
10.1 Returns are accepted only with prior written authorization from ScientiFIX and in accordance with any stated warranty. Unauthorized returns may be refused.
10.2 Returned equipment must be in its original condition and packaging. The Customer pays return shipping unless otherwise agreed. Non-warranty returns may be subject to a restocking fee of up to [15]%.
11. Decontamination and Safety
11.1 All equipment sent to ScientiFIX, or presented for on-site service, must be cleaned and decontaminated of biological, chemical, radioactive, and other hazardous materials. The Customer must disclose any such exposure and provide a signed decontamination statement on request.
11.2 ScientiFIX may refuse, return, or decontaminate equipment that is received contaminated or undeclared, at the Customer's expense. The Customer is responsible for any injury, damage, or cost resulting from undisclosed hazards.
11.3 For on-site work, the Customer will provide safe access, utilities, and any site-specific safety requirements in advance.
12. Calibration and Data
12.1 Calibration results reflect the condition of the instrument at the time of calibration only. ScientiFIX is not responsible for later drift, mishandling, relocation, or environmental effects.
12.2 The Customer is responsible for backing up all data, methods, settings, and software before service. ScientiFIX is not liable for loss of data stored on equipment.
13. Independent Service Provider
13.1 ScientiFIX is an independent service provider and is not affiliated with, authorized by, or endorsed by any original equipment manufacturer (OEM) unless stated. Manufacturer names and model numbers are used for identification only.
13.2 Service by ScientiFIX may affect any remaining OEM warranty or service agreement. The Customer is responsible for checking those terms before authorizing work.
14. Limitation of Liability
14.1 ScientiFIX's total liability arising from any Service or sale shall not exceed the amount paid by the Customer for that specific Service or item of Equipment.
14.2 IN NO EVENT SHALL SCIENTIFIX BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF DATA, SAMPLES, REAGENTS, REVENUE, PRODUCTION, OR RESEARCH TIME, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15. Confidentiality
All data, samples, methods, and proprietary information encountered during service, inspection, testing, or preparation of equipment are treated as confidential. ScientiFIX will not share, sell, or misuse such information, except as required by law.
16. Force Majeure
ScientiFIX is not liable for delays or failure to perform caused by events beyond its reasonable control, including supplier or carrier delays, parts shortages, natural events, utility failures, or government action.
17. General
17.1 Governing law: These Terms are governed by the laws of the State of Connecticut. Any dispute shall be brought in the state or federal courts located in Connecticut.
17.2 Entire agreement: These Terms, together with the quotation, invoice, or written agreement for the transaction, are the entire agreement between the parties. Terms in a Customer purchase order that conflict with or add to these Terms do not apply unless accepted in writing by ScientiFIX.
17.3 Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
17.4 Changes: ScientiFIX may update these Terms. The version in effect on the date of the quotation or order applies.
17.5 Acceptance: Authorizing work, placing an order, making payment, or accepting delivery of Services or Equipment constitutes acceptance of these Terms.